Note: The job is a remote job and is open to candidates in USA. Protective Life is seeking a Customer Service, Contracts Administrator to support contract and payment administration operations. The role processes and balances contracts, handles customer and dealer inquiries and cancellations, manages payments and portal access, and collaborates with internal teams on contract-related issues.
Responsibilities
- Process all missing information and pending contracts by reviewing contract eligibility and standard guidelines
- Make contract corrections in the system per dealer requests
- Update notes in the system for all emails received and contract-related phone calls
- Process ACH remittances
- Answer customer questions regarding contracts and cancellations
- Provide cancellation quotes and process cancellations
- Assist dealers with navigating the Dealer Portal
- Collaborate with rates teams when products are not consistent on incoming contracts
- Manage incoming checks daily before giving them to the accounting department
- Contact dealers/agents for contract rejections and issues
- Manages closing each week and sends out targets to the proper people
- Backup the manager when they are out
- Load and balance all contract payments into the system
- Add new users to Dealer Portal per dealer requests
- Net approved claims on batches
- Process contract transfers and cancel/rebooks
- Contact dealers/agents for contract rejections and issues
- Reply to production department emails for assistance with invoices, refunds, and general questions
- Assist with yearly audits
- Other duties as assigned
Skills
- - High school diploma or equivalent
- - Minimum 2 years of basic administrative experience
- - Ability to type 10,000 keystrokes alphanumeric with a minimum 90% accuracy
- - Proficient in Microsoft Office programs such as Outlook, Excel, and Word
- - Detail oriented, accurate and highly organized
- - Excellent written and verbal communication skills
- - Reliable and punctual
- - Ability to plan, organize, prioritize, and complete assignments in a timely manner
- - Ability to work both collaboratively and independently
- - Ability to manage environmental and process change in a positive manner
- - Ability to perform basic math functions, such as addition, subtraction, multiplication, and division
- * Vision acuity is required to include close vision, color vision, distant vision, and the ability to adjust focus
- * Ability to grasp objects such as telephone or computer mouse, finger dexterity to use a keyboard, calculator, and standard office equipment
- * Ability to walk, stand, reach with hands and arms; stoop kneel, crouch, and lift up to 25 pounds
- * Ability to frequently sit for long periods of time
- * Ability to hear and talk, both in person and by phone
- * Ability to spend extended hours in front of a computer screen
- Prior Customer Service experience is preferred
- * Ability to work in a fast-paced environment
- * Ability to communicate and work with a diverse team
Benefits
- Comprehensive health, dental and vision insurance
- Mental health benefits
- Employee assistance program
- Paid time off
- Paid parental leave
- Short-term disability
- A cultural observance day
- Contributions to healthcare accounts
- A pension plan
- A 401(k) plan with Company matching
- ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards
- Remote work
Company Overview
Company H1B Sponsorship