Note: The job is a remote job and is open to candidates in USA. Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems. They are seeking a Customer Service Associate Specialist to provide frontline support by handling inquiries related to billing and account status, ensuring positive customer interactions and resolving routine issues efficiently.
Responsibilities
- Answers incoming calls and responds to customer inquiries regarding billing and account information
- Research and responds to account inquiries in a timely manner
- Responds to urgent and escalated issues received from department leaders, legal team, facility management, patients, vendors, etc
- Knowledge of all aspects of the revenue cycle and processes to troubleshoot and resolve issues
- Must demonstrate critical thinking, problem solving and knowledge of all the Revenue Cycle areas and processes to be effective in the position
- Review correspondence queues taking appropriate action and documenting accounts accordingly
- Provide occasional floor coordination to ensure the team follows correct processes/procedures
- Offer suggestions on potential improvements to customer service workflow processes
- Contribute to a dynamic work environment by acting a subject matter expert and providing team assistance as needed
Skills
- 1-3 years' experience in healthcare industry
- High School Diploma or GED
- CRCR within 9 months of hire
- Experience in physician and hospital operations
- Compliance and provider relations
- Customer Service and Call Center experience
- Critical Thinking
- Problem Resolution
Benefits
- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits
- Career Advancement
- Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
- Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
- Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
- Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Company Overview