Note: The job is a remote job and is open to candidates in USA. Siemens provides electrification, automation, and energy distribution systems and solutions through its Smart Infrastructure business. The Customer Service Project Manager will lead data center service projects from initiation through closeout, managing budgets, schedules, quality, safety, resources, risks, contracts, and customer relationships. The role also requires cross-functional collaboration, stakeholder communication, financial forecasting, and process improvement.
Responsibilities
- Project Management: Manage projects from inception to completion, ensuring safety, budget, schedule, quality, and performance objectives are met
- Communication & Stakeholder Management: Communicate effectively with team members, stakeholders, and management, providing regular updates and managing customer expectations throughout the project lifecycle
- Resource Management: Identify, assign, and manage project resources, including engineering, field personnel, vendors, and 3rd-party services
- Risk Management: Proactively identify project risks, develop mitigation strategies, and monitor/control 3rd-party vendors to ensure contract adherence
- Financial Leadership: Track project budget, schedule completion, and perform monthly revenue forecasting
- Contract Management: Review and understand contractual obligations, manage change orders, and participate in vendor negotiations
- Quality & Process Improvement: Develop project execution plans like quality & testing plans, schedules, and risk registers. Implement recovery plans to address performance issues
- Collaboration & Relationship Building: Collaborate with internal/external teams and clients to develop site schedules, maintain client relationships, and provide "Lessons Learned" feedback to improve project offerings
Skills
- Bachelor's Degree or equivalent combination of education and experience
- 5+ years of direct service project management experience
- 5+ years of written and verbal communication skills, to present complex issues to multi-level audiences and effectively communicate progress, status and issues to internal and external Customers
- Applicants must be authorized for employment in the U.S. without the need for employer sponsored work authorization now or in the future
- PMP certification – while not required immediately for this role, for those who do not have it already, obtaining PMP certification is required within 1 year of employment
- A degree in engineering or construction management
- Experience in specific industry related to service project e.g., field service, EPC projects, construction, energy, manufacturing
- An understanding of medium and/or high voltage electrical equipment
- An understanding of datacenter construction projects
- Experience with MS Project or other relevant scheduling software
- Strong leadership skills with experience in leading cross-functional project teams
- Excellent written and verbal communication skills, to present complex issues to multi-level audiences and effectively communicate progress, status, and issues to internal and external Customers
Benefits
- Wide variety of internal and external development opportunities
- Ample opportunities for growth
- This position can be remote based out of Wendell, NC
- Recognizing individual and team achievements frequently
Company Overview