Note: The job is a remote job and is open to candidates in USA. Magnit employs the contractor for an assignment supporting The Cigna Group’s Payer Solutions Operations customer service team. The role responds to customer and provider inquiries about precertification and provider status, documents and processes inquiries, and maintains call center service and quality standards.
Responsibilities
- Incumbent will be a member of the Payer Solutions Operations customer service team; responsible for responding to customers and providers related to products we service
- Candidate will be responsible for maintaining call center statistics including Average Speed of Answer, After Call Work and Schedule Adherence
- Incumbent will handle precertification calls from HealthCare Professionals and Third Party Administrator clients as well as assist customers with provider verification
- Handles incoming calls for precertification and status of providers in our network
- Responsible for appropriate documentation of precertification calls
- Responsible for handling incoming fax and mail inquiries for precertification or provider status
- Handles web request and emails as required from internal and external contacts
- Maintain appropriate audit results and call protocols to deliver service expectations to customers
- Maintain appropriate phone states, quality of service and call protocols to deliver service expectations to customers
Skills
- 2+ years' experience in service operations environment
- Call center environment
- Knowledge of Medical Coding and Billing
- Articulate, service oriented and accurate documentation process skills
- Analytical, attention to detail and quality oriented
- Strong organizational and time management skills
- Strong written and verbal communication skills
- Knowledge of MS applications
- Problem solving skills
- Ability to manage multiple tasks and work under pressure in a fast-paced environment
- 40 WPM
- Excellent communication skills (verbal & written)
- Detail orientated
- High School Diploma or GED Equivalent
- Preferably call center environment
Benefits
- Fully remote role open to candidates across the US
- Medical
- Dental
- Vision
- 401K (provided minimum eligibility hours are met)
Company Overview