Note: The job is a remote job and is open to candidates in USA. UnifyCX is a transformative AI platform that helps teams deliver efficient and exceptional customer experiences through omnichannel support, analytics, and AI-driven tools. The Customer Service and Support Representative provides front-line assistance to members and providers by handling inbound inquiries, addressing benefit eligibility and claim status questions, and delivering accurate, personable support.
Responsibilities
- Effectively communicate with members and providers over the phone and through email to ensure all needs are addressed
- Provide extraordinary customer service to build positive rapport on every interaction
- Help customers understand their eligibility of benefits and claim status
- Assist in Open Enrollment by answering questions and educating members
- Manage your time effectively to keep up with the incoming calls from the queue
- Accurately document information exchanged during each call
- Other duties as assigned
Skills
- This position will be Work From Home; however, you must reside in San Antonio, TX to be considered\•\•
- Available to work Monday-Friday and Saturdays
- Clear written and verbal communication
- Strong organizational and time-management skills
- Exceptional attention-to-detail
- Previous experience in a customer service position, preferably in the healthcare field is a plus
- Healthcare experience is a plus
Benefits
- Work From Home
- Health, life, vision, and dental insurance
- 4% max matching 401K
Company Overview