Note: The job is a remote job and is open to candidates in USA. Coperion, a global process technology and industrial solutions company, is seeking a Customer Service Analyst to support aftermarket parts and service revenue growth. The role serves as an office-based sales contact for assigned accounts, supporting quotations, customer orders, account development, and customer service throughout the sales cycle.
Responsibilities
- Support Regional Sales Managers in account development, territory growth initiatives and customer retention efforts
- Identify parts based on customer requests, equipment manuals, drawings and historical order information
- Prepare and deliver aftermarket parts quotations, ensuring quotations accurately reflect customer requirements, specifications, pricing and lead times
- Proactively follow up on quotations to increase conversion rates
- Build and maintain strong customer relationships through proactive communication, responsiveness and ongoing account support
- Collaborate with technical support, Regional Sales Managers and Aftermarket team members to resolve customer inquiries and technical issues
- Process purchase orders from customers in accordance with department policies
- Coordinate processing of orders with Procurement and Logistics Team regarding special instructions for shipping and expediting shipment from global warehouses as needed
- Provide order acknowledgements and monitor open orders to proactively communicate delays or changes
- Perform other related tasks, projects and responsibilities as assigned by department management
Company Overview