Note: The job is a remote job and is open to candidates in USA. Senture, LLC provides inbound and outbound customer care support for federal, state, and commercial clients. The Customer Service Agent handles inbound and outbound calls, documents and verifies customer information, follows client protocols, and delivers professional customer service using multiple web-based systems.
Responsibilities
- Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction
- Document each customers inquiry information into a database
- Verify customers information, making corrections and updates as needed
- Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible
- Follow-up with callers as necessary
- Use statistical contact center data to make improvements to performance
- Outbound calling for surveying to obtain client specific information
- Shift and Schedule adherence
Skills
- * Monday–Friday, with potential weekend shifts
- * Operating hours: 9:00 AM – 11:00 PM EST
- * Candidates should be flexible and expect later shifts
- * This position requires government clearance
- * Start date is contingent upon clearance approval
- * Candidates must be willing to go to London, KY or McAllen, TX locations to complete fingerprinting
- * High School Diploma or GED
- * Must have US Citizenship
- * Must be able to obtain and maintain required government clearance
- * Effective verbal and written communication skills
- * Ability to multi-task
- * Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs
- * Ability to sit for extended periods of time
- * Must be able to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office
- * Must be able to meet the minimum internet speed requirements for specific program
- * Hotspots, satellite and wireless internet service is NOT allowed for this role
- * Prior call center or customer service experience highly desired
Benefits
- This is a remote position
- Senture provides all necessary equipment
Company Overview