Note: The job is a remote job and is open to candidates in USA. VoiceLog is seeking a Customer Service Agent to support customers in a contact-center environment. The role handles inbound and outbound interactions, resolves customer inquiries, ensures compliance with procedural and regulatory requirements, and delivers professional customer experiences while working remotely.
Responsibilities
- Engage with customers and clients, ensuring a positive and professional demeanor at all times
- Address a variety of inquiries, including but not limited to authorization requests for telephone, energy, and other services
- Ensure compliance with all procedural, legal, and regulatory requirements throughout customer interactions
- Maintain an organized and efficient workflow to meet service level expectations
- Deliver exceptional customer service while handling both inbound and outbound interactions
- Handle a variety of inbound customer service calls, efficiently building rapport with customers through empathy, active listening, acknowledgment, and accurate information sharing
- Interact professionally, respectfully, and energetically to address and resolve customer inquiries effectively
- Leverage available resources as needed to resolve issues, demonstrating ownership and accountability in all interactions
- Work independently and collaboratively as part of a team, actively engaging with teammates to achieve shared goals
- Foster a supportive work environment through knowledge sharing and cooperative problem-solving
- Exhibit exceptional verbal and written communication skills when working with internal and external partners
- Simplify complex topics, explaining them in clear and concise terms
- Remain calm and effective under pressure, navigating ambiguity with adaptability and professionalism
- Regularly provide and receive constructive feedback, and proactively report and document issues with detailed descriptions and examples
- Maintain a quiet, distraction-free home office environment, simulating a professional office setting
- Workspace: should provide a dedicated area separated from others while working
- This job requires sitting for the majority of the workday
- Flexibility to work various shifts, including days, evenings, and weekends, as needed
Skills
- • Ability to commit to working a minimum of 20 hours per week
- • Dedicated workspace free from background noise and distractions (e.g., children, pets, TV)
- • At least 1 year of customer service experience in an inbound or outbound call center is preferred
Benefits
- Work from home (WAH)
- Flexible hours (11 AM - 7 PM)
Company Overview