Note: The job is a remote job and is open to candidates in USA. AnswerNet provides telephone answering, appointment setting, customer support, verification, sales, and other contact management services. The TPV Bilingual Call Center Agent provides high-level customer service by managing inbound calls, documenting customer interactions, addressing complaints, and meeting service targets while working remotely.
Responsibilities
- Manage large amounts of inbound calls
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policy
- Take the extra mile to engage customers
Skills
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Must be a strong communicator: strong verbal, written, and interpersonal communication skills
- Ability to multitask, prioritize, and manage time effectively
- Proficient in typing
- Must be a peer leader: exemplary attendance, positive attitude, professional conduct, and high-level customer service skills
- Solution-Oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience
- Computer Skills: familiarity with Windows, and Microsoft Office, and the ability to quickly learn new software with provided training
- Flexibility with scheduling and work hours
- Other requirements may vary as determined by management
- Driven by Success: they want to constantly innovate and push themselves, and their team, to be the best in the industry
- MUST BE COMPUTER LITERATE
- Pleasant phone demeanor
- Bilingual Spanish/English
- PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)
- Hard-wired high-speed internet connection (ethernet cable)
- USB-connected Headset
- Webcam
- A quiet dedicated place to work free from distractions including pets and children
Benefits
- Remote work arrangement
- Provided training
Company Overview