Note: The job is a remote job and is open to candidates in USA. Stanley Steemer is seeking motivated and reliable individuals to join its team as remote Customer Service Agents. The role focuses on assisting customers, scheduling and updating cleaning appointments, recommending services, and meeting sales goals through upselling and closing opportunities.
Responsibilities
- Answer incoming calls from customers in a professional and engaging manner
- Schedule, confirm, and update cleaning appointments accurately and efficiently
- Identify customer needs and recommend appropriate services to maximize value
- Actively upsell and cross-sell services by educating customers on available options and benefits
- Consistently ask for the sale and work to close every opportunity presented
- Consistently work to meet or exceed sales metrics
- Stay engaged, present, and performance-driven throughout each shift
Skills
- • Applicants MUST have their own computer, two monitors, high-speed internet, webcam, and a USB headset
- • Friendly and comfortable talking with customers
- • Reliable and dependable
- • Organized and able to multitask
- • Comfortable using computers and learning new systems
- • Professional but personable
- • At least 18 years of age
Benefits
- Performance incentives
- Commissions after completion of a 3-week training period
- Weekly pay
- Tenure sales bonus starting at 6 months
- Health Plan
- Prescription Drug Program
- Dental Plan
- Vision Plan
- 401(k) Retirement Plan
- Basic Life
- Accidental Death & Dismemberment
- Optional Life Insurances
- Employee Assistance Program
- Paid Time Off (PTO)
- Paid Sick
- Paid Holidays
- Bereavement Leave
- Medical Leave of Absence
- Personal Leave of Absence
- Short Term Disability
- Long Term Disability
- Employee Discount Programs
- Stability and a variety of different roles that provide a path to career advancement
- Discounts on Stanley Steemer Products and Services
- Remote work opportunity
- Flexible schedule, including Saturdays OR Sundays
Company Overview