Note: The job is a remote job and is open to candidates in USA. The Myers-Briggs Company is seeking a Customer Service Advisor to join their global support team. This role involves assisting customers with various inquiries via email and phone, ensuring a high level of service and satisfaction.
Responsibilities
- Help a practitioner in London figure out how to send an MBTI assessment to their client through our Elevate platform
- Place or amend an order for a consulting firm in New York
- Walk a first-time customer through account setup and how to navigate the website
- Look up a certification record from 2015 for someone who needs it for a new role
- Troubleshoot a payment issue or help resolve an incorrect shipment
- Hop on a call with a customer when they’d prefer to talk or email just is not getting the job done
Skills
- Customer service experience: You have worked in a support role before, ideally B2B. Call center experience is a plus, though in this role, there are no scripts, call limits, or high pressure metrics
- Strong written communication: You will spend most of your day writing clear, helpful, professional emails
- CRM or ticketing system experience: Salesforce Service Cloud is what we use. If you have used Salesforce, Zendesk, or any similar case management system, you will be comfortable here
- Patience and empathy: Some customers are brand new. Some are frustrated. Some just need someone to listen carefully and point them in the right direction
- Ability to learn a lot of products: This is the honest part. We have multiple assessments, each with its own reports, certifications, and processes. It takes about 6 months to really feel like you have a handle on things. If you are someone who gets energized by learning, you will do well
- Self-direction: This is a remote role on a small team. You need to be comfortable managing your day, asking questions, and staying connected with your team through chat and meetings
- Experience supporting customers across different time zones
- Familiarity with professional services, certifications, or assessment-based products
- Spanish language skills
Benefits
- Medical, dental, and vision benefits
- Life, short-term, and long-term disability options
- 401(k) with up to a 4% match
- Employee Stock Option Plan
- Paid holidays, sick time, personal time, and vacation time
Company Overview