Note: The job is a remote job and is open to candidates in USA. Achieve is a digital personal finance company. The Customer Service role supports members with onboarding, account setup, questions, and guidance throughout their financial journey, while providing empathetic service and documenting interactions.
Responsibilities
- Communicate with our members via phone and email, exhibiting care in every interaction
- Listen to our members, providing empathy and solutions to their unique needs
- Collaborate with your team to share knowledge and best practices
- Accurately document Member interactions and activity
Skills
- Minimum of 1 year of Customer Service experience (call center or retail)
- High school diploma or equivalent
- People-focused approach and solution mindset
- Ability to handle a high volume of inbound calls
- Strong communication skills
Benefits
- Additional pay incentives for working weekends
- 100% work-from-home; employees local to the Tempe/Phoenix area may optionally work in the Tempe office
- Fun events and a free lunch day during hybrid weeks once a month
- 401(k) with employer match
- Medical, dental, and vision with HSA and FSA options
- Competitive vacation and sick time off, as well as dedicated volunteer days
- Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts
- Up to $5,250 paid back on eligible education expenses
- Pet care discounts
- Financial support in times of hardship through the Achieve Care Fund
- Career progression with training toward higher-level positions
- Access to six employee resource groups
Company Overview