Note: The job is a remote job and is open to candidates in USA. Celestica is a technology leader dedicated to driving customer success and market advancements. They are seeking a Senior Consultant, Customer Program Manager responsible for managing customer-focused teams to meet customer needs, overseeing project execution, and collaborating with sales and business development to enhance customer satisfaction.
Responsibilities
- Serves as the primary interface between the customer and the company for managing specific programs to achieve objectives
- Manages customer account profitability; forecasting, planning and monitoring efficiency and execution of strategies
- Collaborates with site teams to ensure product deliveries and quality meet requirements and that projects/programs remain on schedule
- Oversees projects/programs, including MRP volumes, new product development, and contract execution
- Coordinates and hosts regular program tracking meetings with customers and internal teams to maintain communication and progress reporting
- Monitors current and planned programs to achieve revenue targets and address any out-of-plan conditions
- Maintains frequent communication with customers to ensure satisfaction and gather performance feedback
- Prepares and analyzes customer surveys and self-assessments, resolving issues and acting as a customer advocate
- Participates in forecasting, planning, pricing, contract development, and monitoring inventory impacts of order changes
- Provides performance reporting and analysis for Operations and Customer Performance Reviews, developing plans to address any issues
- Supports account planning and strategy development, collaborating with sales and business development to meet customer needs
Skills
- Eight or more years of relevant experience
- Bachelor's degree in related field, or consideration of an equivalent combination of education and experience
- Strong customer contact, negotiation, problem resolution, and database management skills
- Ability to manage multiple projects under tight deadlines and effectively communicate with diverse internal and external stakeholders
- Proven leadership skills to motivate teams and achieve production goals
- In-depth knowledge of manufacturing processes, scheduling requirements, and supply chain management
- Familiarity with design systems and product development project management is essential for design services
- An understanding of global logistics systems and product delivery methods is necessary for repair services
- Comprehensive knowledge of business issues related to PCBA manufacturing, pricing, contracts, and negotiations
Company Overview