Note: The job is a remote job and is open to candidates in USA. Waste Harmonics Keter provides managed waste services through customer-focused and technology-enabled operations. The Customer Operations Specialist – REIT manages daily waste and recycling services for assigned properties, including scheduling hauls, verifying service details, reviewing invoices, resolving escalations, coordinating repairs, and communicating with customers and vendors.
Responsibilities
- Manage daily waste and recycling operations for approximately 25–30 consistently assigned properties
- Schedule and coordinate waste and recycling hauls based on service needs and operational data
- Confirm completed hauls, weights, and service details for accuracy
- Review invoices, identify discrepancies, and coordinate resolution
- Work within eTrack to manage service activity, work orders, property information, and operational updates
- Monitor container history, PSI readings, service cycles, tenant changes, and other data to make informed service decisions
- Track customer and service escalations through resolution
- Coordinate equipment repairs and temporary roll-off container placement and removal
- Communicate with customers and vendors to resolve issues and provide timely, professional updates
- Maintain accurate records and ensure assigned work is completed with consistent follow-through
- Partner with internal teams and escalate issues when additional support is needed
Skills
- 2+ years of relevant experience in customer operations, customer service, dispatch, service coordination, or a related field
- Strong customer service and professional communication skills
- Ability to read and review invoices and identify discrepancies
- Strong critical thinking, analytical, and problem-solving skills
- Excellent attention to detail and accuracy
- Ability to interpret operational data and use it to make sound decisions
- Strong organizational and time-management skills with the ability to manage multiple properties and priorities
- Ability to work independently, take ownership, and consistently follow through on responsibilities
- Willingness to ask questions and seek support when appropriate
- Proficiency with Microsoft Outlook, Word, and Excel
- This is a remote position, and candidates must reside in Arizona
- College degree preferred
- Experience in waste and recycling, property management, logistics, facilities services, or other service-based operations
- Experience with eTrack, work order systems, CRM platforms, or similar operational systems
- Experience reviewing invoices or service-related billing
- Experience coordinating with vendors or third-party service providers
Benefits
- This is a fully remote position for Arizona residents
- Annual Bonus Plan at Every Level
- Continuous Learning and Development Opportunities
- 401(k) Retirement Savings with Company Match; Immediate Vesting
- Medical & Dental Insurance
- Vision Insurance (Company Paid)
- Life Insurance (Company Paid)
- Short-term & Long-term Disability (Company Paid)
- Employee Assistance Program
- Flexible Spending Accounts/Health Savings Accounts
- Paid Time Off (PTO), Including Birthday Off, Community Volunteer Hours, and a Friday Off in the Summer
- 7 Paid Holidays
Company Overview