Note: The job is a remote job and is open to candidates in USA. Pop-Up Talent is recruiting an independent contractor to support documentation, UX copy, and in-app content for a SaaS platform. The role will audit brand voice and content, develop content standards and strategy, create help center articles and microcopy, and collaborate with product, design, and engineering teams to support releases.
Responsibilities
- Technical Writing | Approximately 50%
- Content Strategy | Approximately 30%
- UX Copy | Approximately 20%
Skills
- At least 5+ years of experience spanning technical writing and content strategy in SaaS or platform environments is required
- Hands-on experience with Zendesk , including creating, organizing, and maintaining help center content
- Experience with Pendo or similar in-app guidance platforms
- Demonstrated experience conducting content and/or brand audits using a clear methodology and presenting recommendations to stakeholders
- Ability to develop and execute end-to-end content strategy, from research through execution and measurement
- Exceptional writing skills across technical, UX, and user-facing content
- Experience working in Figma and contributing UX copy within design workflows
- Fluency with AI-assisted writing tools for documentation and UX content
- Data literacy and the ability to derive insights from analytics tools
- Strong ability to work independently with proactive communication in a remote environment
- High standards for writing quality — including, proudly, the Oxford comma
- Experience in industrial SaaS, such as asset management, logistics, transportation, or fleet-related software is a strong plus
- Claude experience highly desired
- Comfort with HTML and CSS ; JavaScript familiarity is a plus
Benefits
- Remote, U.S.
Company Overview