Note: The job is a remote job and is open to candidates in USA. binx health is a healthcare technology and diagnostics company focused on expanding access to care through rapid, reliable infectious disease testing. The Customer Operations Specialist supports day-to-day customer needs by processing orders, maintaining accounts, coordinating onboarding and training, providing basic support, and collaborating across teams to ensure timely customer service.
Responsibilities
- Process customer orders and purchase orders and ensure information is accurate
- Provide order confirmations, shipping updates, and tracking information
- Respond to customer emails and phone calls and provide timely follow-up
- Maintain accurate customer, contact, and account information in Salesforce
- Create and update customer support cases and document customer interactions
- Provide basic Level 1 customer support and escalate technical issues when needed
- Coordinate customer onboarding, installation, and training activities
- Support customer follow-up after installation and training
- Assist with returns, replacements, and RMAs
- Monitor open customer requests and follow through until completion
- Work cross-functionally with Sales, Customer Success, Technical Support, and Operations
- Support customer compliance and account follow-up activities as needed
Skills
- This position is expected to work West Coast/Pacific Time business hours to support customers and business needs
- 1–3 years of customer service, customer operations, order management, or related experience
- Strong written and verbal communication skills
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities and work independently
- Strong customer service and problem-solving skills
- Familiarity with working in a fast-paced, start-up environment where priorities may shift quickly
- Comfortable communicating with customers by phone and email
- Strong sense of ownership, accountability, and follow-through
- Associate degree preferred; however, equivalent relevant experience will also be considered
- Experience with Salesforce, NetSuite, or similar systems preferred
- Healthcare, medical device, diagnostics, or regulated industry experience is a plus
Benefits
- This position is 100% remote.
Company Overview