Note: The job is a remote job and is open to candidates in USA. PMO Partners, LLC is seeking a Project Manager to lead large-scale, complex implementation projects for state and local government clients. The role provides end-to-end project leadership, coordinating technical and operational teams, managing stakeholders, risks, contracts, budgets, and documentation, and ensuring successful transition to operations.
Responsibilities
- Lead the planning, execution, and delivery of assigned strategic implementation projects for state and local government clients
- Develop comprehensive project plans including scope, schedule, budget, resource allocation, risk management, and communication strategies
- Execute projects using appropriate methodologies (Agile, Waterfall, Hybrid) as determined by project characteristics and client requirements
- Ensure all project deliverables meet quality standards, contractual requirements, and client expectations
- Monitor and control project performance against baselines, taking corrective action as needed to ensure successful delivery
- Facilitate project kickoffs, status meetings, working sessions, and steering committee presentations
- Manage large-scale, intricate outsourced business process service implementations from planning through operational transition
- Apply standardized project management frameworks, tools, and methodologies established by the Strategic Implementations PMO
- Ensure effective implementation governance, including change control, risk management, and issue resolution processes
- Coordinate activities across cross-functional teams including operations, technology, quality, training, and client stakeholders
- Drive operational readiness activities and ensure smooth transition from implementation to steady-state operations
- Identify and implement continuous improvement opportunities throughout the project lifecycle
- Serve as the primary point of contact for project communications with client project managers, leadership, and key stakeholders
- Partner with internal business units, operational teams, and the Enterprise Technology PMO to ensure alignment and collaboration
- Communicate project status, risks, and outcomes clearly and proactively to stakeholders at all levels
- Build and maintain strong client relationships based on trust, transparency, and consistent delivery
- Proactively identify, assess, and mitigate project risks and issues throughout the project lifecycle
- Maintain risk registers, issue logs, and action item trackers with clear ownership and resolution timelines
- Develop contingency plans and alternative approaches to address potential project obstacles
- Lead problem-solving efforts when challenges arise, collaborating across teams to develop effective solutions
- Support change management efforts to ensure successful adoption of project outcomes and minimize resistance
- Ensure compliance with contractual obligations, service level agreements (SLAs), and regulatory requirements
- Develop and maintain contract compliance matrices and deliverable tracking systems
- Monitor project budget and financial performance, identifying variances and recommending corrective actions
- Manage scope changes through formal change control processes, assessing impact to schedule, budget, and resources
- Create and maintain comprehensive project documentation including charters, plans, schedules, status reports, and lessons learned
- Produce regular status reports and dashboards for internal leadership and external stakeholders
- Maintain project repositories and ensure all documentation meets organizational and contractual standards
- Document lessons learned and contribute to the PMO's knowledge management and continuous improvement initiatives
- Participate in quality gate reviews and readiness assessments at key project milestones
Skills
- Minimum 5-7 years of project management experience with increasing levels of responsibility
- At least 3-5 years of experience managing complex implementations in government, healthcare, or business process outsourcing environments
- The ability to interpret technical plans, understand how engineering efforts align with enterprise project management objectives, and effectively collaborate with technical stakeholders and partners
- Human Services experience, including exposure to unemployment insurance programs, workforce development, and job seeker initiatives, TANF, SNAP, and other related public assistance or workforce programs
- Project management experience supporting human services or public benefit programs such as SNAP, Medicaid, unemployment insurance, job seeker services, workforce development, TANF, or refugee assistance program
- Proven track record of delivering projects on time, within budget, and achieving defined success criteria
- Experience managing both technology-enabled and operational business process implementations
- Familiarity with outsourced service delivery models and operations transition activities
- PMP
- Experience with state and local government programs, public sector contracting, or human services delivery strongly preferred
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