Note: The job is a remote job and is open to candidates in USA. Vitable Health is a health benefits platform that helps employers provide healthcare benefits to their teams. The Customer Operations Associate will guide employer clients through onboarding, answer benefit administration and billing questions, resolve implementation issues, document operational best practices, and partner with Customer Success and Sales to support a seamless ICHRA experience.
Responsibilities
- Guide clients through onboarding — ensuring each group starts on time and understands how ICHRA/HRA benefits work for their employees
- Answer questions and resolve issues across phone, email, text, and chat related to benefit administration, HRA compliance, and billing within SLA
- Problem-solve with urgency when setup or configuration issues arise
- Document best practices and refine internal workflows related to ICHRA operations
- Partner with Customer Success and Sales to ensure a seamless client experience from implementation to ongoing support
Skills
- • 2+ years of experience in customer service, operations, or benefits administration
- • Prior experience working at a fast-paced start up
- • Proficiency with HubSpot, Zendesk, or similar tools
- • Excellent written and verbal English communication skills
- • Detail-oriented with strong follow-through and ability to manage multiple clients simultaneously
- • Based in outside the USA - fluent English speaking a must
- • Familiarity with ICHRA, HRA, or US health insurance marketplaces a strong plus
- • Spanish speaking a plus
Benefits
- 100% Silver Plan medical coverage — plus dental and vision
- Vitable Primary Care membership — the same care we give our members, yours too
- 401(k) and life insurance
- Unlimited PTO — and we actually mean it
- Remote-first — work from wherever you do your best thinking
- MacBook and home office setup stipend — the gear you need to do great work
- Competitive equity — you're building something real, you should own a piece of it
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