Note: The job is a remote job and is open to candidates in USA. Lifeway Christian Resources is seeking a Customer Insights Analyst to provide advanced analytics support across Marketing, Sales, and Customer Support. This role focuses on customer segmentation, forecasting, and campaign performance analysis to deliver actionable insights that influence business decisions.
Responsibilities
- Lives out Lifeway’s mission and values, showing deep commitment to Kingdom work
- Advanced customer segmentation, LTV analysis, and churn modeling
- Forecasting models, pipeline reporting, and predictive analytics
- Campaign performance analysis across digital channels
- Cross-functional insight delivery to Marketing, Sales, and Support
- Data quality validation and reporting process improvements
- Informal mentorship of Analyst I team members
- Limited travel - approximately 2-4 times per year, typically overnight
Skills
- Bachelor's degree
- 4+ years analytics experience
- Strong SQL + Excel + BI tools
- Experience with marketing or sales analytics
- Exposure to forecasting / predictive modeling
- Business Intelligence systems
- SQL (advanced)
- Excel (advanced)
- Actively involved in an evangelical Christian church
- Master's degree
- Power BI
- Python or R
- A/B testing
- Attribution modeling
- Customer journey analytics
Benefits
- Work from Anywhere (WFA) culture
- Remote-eligible positions
- Autonomy and flexibility with work hours
- We provide equipment and resources to ensure team members have access to a productive and ergonomic workspace
- Lifeway hosts all-team meetings several times per year
- Provides travel for key team gatherings for remote-based team members
- Full-time employees are eligible for enrollment in our comprehensive benefits plans including healthcare, vacation and sick time, holiday pay, care days, 401(k) plan, maternity and paternity leave, adoption assistance, mission trip time, and more.
- This is a remote position in the U.S. requiring minimal travel to Nashville for in-person team gatherings 2-4 times per year
Company Overview