Note: The job is a remote job and is open to candidates in USA. World Fuel is seeking a Customer Experience & Sales Support Specialist to support its Bulk Fuel Sales team and serve as a key contact for customers and internal business partners. The role focuses on customer onboarding, account maintenance, sales operations, reporting, customer service, issue resolution, and coordination across multiple departments.
Responsibilities
- Provide administrative and operational support to the Bulk Sales Team
- Support new customer onboarding, account setup, account maintenance, and customer documentation
- Process customer and account updates within Salesforce, OTS, and other internal systems
- Manage customer requests and help coordinate timely resolution of issues
- Respond to customer inquiries via phone and email while delivering outstanding customer service
- Manage and monitor shared team inboxes and customer communications
- Conduct proactive customer outreach and account wellness calls
- Prepare and distribute operational, sales, and customer-related reports
- Maintain accurate customer records and ensure data integrity across systems
- Coordinate with Credit, Tax, Operations, Marketing, Customer Setup, and other internal teams to support customer needs
- Support special programs, including the Nantucket Reservation Program and seasonal customer initiatives
- Assist with invoicing, funding requests, and other sales support activities
- Help identify opportunities to improve processes and enhance the customer experience
- Prepare and Submit RFPs and Bids: Collaborate with the Sr. Contract Administration Manager and Sales team to ensure RFPs and bids are prepared accurately and submitted on time
Skills
- High school diploma or equivalent
- Experience working in business aviation and/or fuel industries
- Experience in customer service, sales support, account support, inside sales, administrative support, or a related role
- Strong communication and relationship-building skills
- Excellent organizational and time management abilities
- Ability to manage multiple priorities and work independently
- Strong attention to detail and commitment to accuracy
- Proficiency with Microsoft Office applications, including Excel, Word, and Outlook
- Comfortable learning and utilizing CRM and business systems
- Prepare and Submit RFPs and Bids: Collaborate with the Sr. Contract Administration Manager and Sales team to ensure RFPs and bids are prepared accurately and submitted on time
- Experience supporting sales teams or customer accounts
- Experience with Salesforce or similar CRM platforms
- Experience working in business aviation and/or fuel industries
- Experience preparing reports and analyzing customer or operational data
Benefits
- Work remotely while supporting a critical customer-facing team.
- Build valuable experience in customer service, sales support, and business operations.
- Join a collaborative team that values customer relationships and operational excellence.
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