Note: The job is a remote job and is open to candidates in USA. The Custom Captain is a fast-growing e-commerce company specializing in custom boat apparel and merchandise. The Customer Support Associate will assist customers with orders, artwork, proofs, and merchandise by providing support through email, chat, and phone while helping resolve issues and build an exceptional customer experience.
Responsibilities
- Assisting customers with their orders and answering questions over email, chat and phone
- Help manage customer requests, and issues with artwork, proofs and merchandise
- As a Customer Support Associate you will be the first contact for customers delivering excellent customer service
- This includes answering inbound phone calls and making outbound calls to resolve customer issues
- The entire team works together to assist in solving customer problems in a timely manner
- Able to work across a small team – Our current team is under 20 people. Which means you’ll have a hand in communicating with our operations team, giving feedback to our product team, and communicating ideas with upper management
Skills
- Customer facing experience in retail staff, call centers, or other customer support roles
- Ability to keep a positive attitude in challenging situations
- Ability to multitask and jump between programs to find information
- Ability to work across a small team
- A computer or laptop purchased within the last five years with at least 8GB of memory
- Open USB port for headset
- High speed broadband internet connection with a minimum of 15Mbps download and 2Mbps upload speed
- Designated quiet work area
- Experience with ecommerce
- Love boating
- Experience with Shopify and basic Order Management System software
Benefits
- Part-time, remote position
- Flexible and fun work environment where trying new ideas and approaches is celebrated
Company Overview