Note: The job is a remote job and is open to candidates in USA. CIEE is a nonprofit study abroad and intercultural exchange organization that creates international exchange and study abroad experiences. The Custom Programs Manager will develop and manage customized high school study abroad programs, cultivate school relationships, drive revenue, coordinate program design and contracts, and oversee pre-departure operations and continuous improvement.
Responsibilities
- **Territory Development:** For your assigned regions of the U.S., work closely with sales managers to develop and implement a proactive strategy for growing Custom business. Hit ambitious goals for revenue generation and number of participants travelled
- **Relationship Management:** Cultivate relationships with a diverse range of stakeholders, including school leadership, teachers, counselors, and nonprofits. Expand relationships with our existing partners and help new partners integrate study abroad into their school’s culture
- **Global Education Thought Partnership:** By asking questions and getting to know their mission and values, become a thought partner to schools as they articulate or expand the role of global education in their curricular and co-curricular programs. Use your knowledge of K-12 education and experiential learning design to help schools discover ways to make global and experiential learning key components of their students’ high school experiences and ensure academic alignment
- **Program Development:** Work directly with CIEE staff around the world to develop program proposals. Manage the process of finalizing the itinerary, syllabi, and outcomes to ensure everything meets the school’s requests. Set clear expectations with both schools and global staff, and make sure those expectations are clearly documented in program agreements. Close the sales of school trips in cooperation with sales managers
- **Operational Oversight:**After programs are confirmed, support the school as they recruit students, book flights, and prepare for departure. Work with the finance team to invoice and receive payments in a timely manner, and with the sales operations and enrollment teams to guide chaperones and families through pre-departure paperwork and learning
- **Continuous Improvement:** Debrief programs with schools and chaperones after they return home. Analize feedback survey data. Follow up on actionable items
- **Strategic Initiatives:** Leveraging your background and areas of expertise, support marketing, communication, networking, training, and other strategic projects to support the program line’s continued growth
- **Reporting Excellence:** Maintain accurate records of all sales activities and program statuses in our CRM system (e.g., Salesforce) and file management system in Microsoft Teams
Skills
- Minimum of 4 years of teaching, project/account management, sales, or other relevant experience, with a proven track record of building strong client relationships
- Experience in international education or related K-12 industries
- Experience living, studying, or working abroad or in an intercultural space
- Foundation in experiential education and place-based learning, with the ability to translate academic goals into program design
- Excellent written and verbal communication skills
- Understanding of budgets and price strategy
- Proficient with Microsoft products, Salesforce, and other CRM tools
- Willingness to be a flexible team player, with a passion for education and a belief in the power of global citizenship
- Willingness to travel for several domestic trips and one international trip per year to attend conferences, visit schools in person, join team trainings and events, and host one educator site visit
- Ability to embrace CIEE's Core Values (Excellence, Integrity, Respect, Inclusion and Problem Solving) and culture
- Experience working in or with secondary schools preferred
- Experience designing or leading student travel programs preferred
Benefits
- Paid time off and Parental leave
- Gym Reimbursement Program
- Employee Assistance Program
- Short-term & Long-term Disability
- 6 floating Fridays (based on our eligibility rules)
- CIEE Study Abroad Program discounts
- 403(b) Retirement Plan with employer contribution
- Insurance Coverage (life, travel, medical, dental, and vision)
- Flexible Spending Accounts/Health Savings Account (medical and dependent)
- Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
- US Remote
Company Overview