Note: The job is a remote job and is open to candidates in USA. CustomMade creates personalized, affordable custom jewelry and engagement rings through a specialized online design experience. The Custom Jewelry Project Manager guides customers from initial request through final production by coordinating design, gem selection, technical teams, timelines, quotes, revisions, and post-production support.
Responsibilities
- Work closely with new and existing customers through online messaging
- Manage ongoing relationships with existing customers and support on their future projects
- Understand key customer preferences to bring their design ideas to life
- Make thoughtful design and material recommendations that align with the customer’s priorities
- Coordinate with our technical teams to successfully translate the customer’s vision into a manufacturable design
- Present concept sketches and 3D renderings to customers, answering questions and receiving feedback for subsequent revisions
- Communicate design revisions to our CAD designers and concept sketch artists
- Share and discuss diamond or gem options
- Approach each project individually to make the design and development process fun and easy for the customer based on their needs and working style
- Create and present quotes for customers that fit their budget and design requirements
- Plan and manage project timelines with consideration of sketch, CAD, and manufacturing to ensure deadlines are met
- Handle all post-production related correspondence, including resizing, repairs, maintenance, and customer satisfaction
- Review communication techniques, technical guidance, and project strategy feedback with your manager
- Experiment with new approaches and resources with the guidance of your manager
- Establish and maintain positive working relationships with other Project Managers and cross functional partners
Skills
- Excellent written communication skills, ability to communicate clearly with personality through written text
- Client-facing experience in sales, hospitality, luxury retail, or account management
- A passion for jewelry and design and an interest in the creative development process
- Discerning visual taste
- Resourcefulness - the ability to make good decisions in the absence of perfect information
- A track record of achieving strong sales results
- Experience in fine jewelry sales
- Technical experience as a jewelry designer, bench jeweler, or artist
- Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work
- Bachelor's degree from a competitive college/university
Benefits
- Commission of 4.5% of sales
- Health, vision, and dental benefits
- 401k match
- Employee jewelry discount
- Holidays and paid time off
- Remote work available; no in-office presence is required
Company Overview