Note: The job is a remote job and is open to candidates in USA. Carrier is a global leader in intelligent climate and energy solutions, delivering innovations in temperature control, air quality, and related critical industries. The Critical Systems Service Support Engineer advances aftermarket services by resolving complex building automation system problems, maintaining field systems, mentoring service engineers, supporting branch offices, and providing customer training and technical guidance.
Responsibilities
- Provide solutions to complex system problems and lead others on how to resolve problems
- Mentor and develop less experienced Service Engineers on all field tools and technology
- Perform system maintenance on field controllers, servers and workstations, and field hardware
- Communicate issues and recommend system enhancements, upgrades, and/or repairs
- Maintain feedback on equipment scheduling and modifications needed
- Manage assigned work to exceed customers’ time and quality expectations
- Communicate and document project status and details for the customer
- Provide site-specific training to owners/operators on the upgrades/service
- Provide technical support for the Branch Offices on an as needed basis
- Develop or assist in the development of sustainable offerings that complement WebCTRL building automation systems and provide value to customers
- Participate in the creation and updating of the training content for Service Engineers
- Create and maintain standard work instructions in accordance with the Operations Manual guidance
- Provide local training and guidance that is aligned with ALFO standard work and best practices
- Collaborate as a member of internal cross-functional teams to drive timely resolution of customer needs and ensure consistent service experience
Skills
- High School Diploma or GED
- 6+ years of experience in Building Automation, HVAC, or related field
- Possess a current Driver's License and is insurable by the company's insurance
- Capable of climbing ladders or using other lift equipment more than 8 feet above grade, and capable of lifting items up to 50lbs
- Knowledge of TCP/IP networks including wireless technologies
- Ability to communicate technical information to a non-technical audience
- Able to read and understand Architectural, Mechanical, and Electrical blueprints
- Experience interacting with a large and diverse number of simultaneous challenges, requiring knowledge of multiple disciplines
- Bachelor's degree, associate degree, Technical/Business School Certificate or Diploma in HVAC Controls, or related field
Benefits
- Short-term cash incentives, subject to plan requirements
- Medical, Dental, Vision
- Wellness incentives
- Retirement Benefits
- Paid vacation days, up to 15 days
- Paid sick days, up to 5 days
- Paid personal leave, up to 5 days
- Paid holidays, up to 13 days
- Birth and adoption leave
- Parental leave
- Family and medical leave
- Bereavement leave
- Jury duty leave
- Military leave
- Purchased vacation
- Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Health Savings Account
- Health Care Spending Account
- Dependent Care Spending Account
- Tuition Assistance
Company Overview