Note: The job is a remote job and is open to candidates in USA. Boyd develops sustainable engineered material and thermal solutions for critical customer applications. The Credit and Collections Analyst manages daily dispute management and collections activities, including collection calls, account auditing, order releases and holds, and customer claim management. The role also interfaces with sales and other departments and responds to client account and billing inquiries.
Responsibilities
- Perform accounts receivable collection activities to include collection calls by phone to clients regarding past due invoices and establishing payment arrangements
- Respond to client inquiries via phone and email regarding account or billing issues
- Auditing clients’ accounts to ensure accuracy of their invoices
- Order release and holds
- Customer claim management
Skills
- **Qualifications:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Ability to multi-task in a fast-paced environment * Strong attention to detail and high accuracy level * Computer proficiency on MS Office products and ERP/Dynamics is a Plus * Excellent verbal and written communication skills * Strong interpersonal skills and the ability to apply tact and diplomacy * Strong motivation and team orientation
- **Education and Experience:** Must have High school diploma. Minimum of 2 years of experience in accounts receivable/collections
- **Mathematical Skills:** Ability to add, subtract, divide, and multiply all units of measure, including fractions, whole numbers and decimals and percentages
- **Reasoning Ability:** Ability to apply common sense understanding to carry out detailed but uninvolved written and oral instructions. Ability to deal with problems involving few concrete variables in standardized situations. Exceptional organizational skills required. Ability to recognize and resolve problems quickly using sound judgment and diplomacy
- **Computer Skills:** Microsoft XP, Microsoft Outlook, Word, Excel, Access, computer data processing and reporting, typing 40+ wpm
- **Physical Demands:** The physical demands described here are representative of those that must be met by an employee to perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit for extended periods of time at a keyboard and work station. The employee is frequently required to look at a computer screen. The employee must occasionally lift and/or move up to 20 pounds
Benefits
- Remote work in California
Company Overview