Note: The job is a remote job and is open to candidates in USA. CIEE is a nonprofit study abroad and intercultural exchange organization. The Coordinator supports the International Operations team with administrative tasks for exchange programs, including data and application processing, reporting, compliance review, and customer service for International Representatives.
Responsibilities
- Support sales and operational efforts for Exchange programs by working closely with teammates and International Representatives
- Run and analyze regular reports, as assigned, to support International Representative performance management
- Review high volume of data for accuracy
- Review annual compliance documents for accuracy
- Review integrity and completeness of participant data
- Update system data for participant and program contacts
- Provide superior customer service to International Representatives, answering a high volume of email inquiries with timeliness and troubleshooting problems related to systems, program regulations, financial statements, program applications and placements, and other issues as they arise
- Willingness to take on new projects and operational duties as assigned by both the sales and operational teams
Skills
- A minimum of one year of customer service and administrative experience
- Post-secondary degree
- Very strong attention to detail (in reviewing both data and written documents)
- Ability to take initiative and maintain flexibility with job duties
- Highly proficient in Microsoft Outlook, Excel, and Word
- Comfortable learning new technology
- Team-oriented approach and ability to see the big picture
- Excellent organizational and time-management skills
- Excellent interpersonal and communication skills
- Ability to maintain professional demeanor in a busy environment and within tight deadlines
- Energetic with a strong work ethic
- Ability to work across cultures
- Commitment to CIEE's core values and mission
- International work or study abroad experience strongly preferred
Benefits
- Remote work: US Remote (and Canada when applicable)
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