Note: The job is a remote job and is open to candidates in USA. OT Solutions Inc. is seeking three experienced Oracle Cloud HCM Analysts for a contract role supporting its post-go-live HCM environment. The analysts will provide advanced support, optimize configurations and processes, develop training materials, drive user adoption, and create reporting and analytics solutions for HR and business stakeholders.
Responsibilities
- Provide comprehensive Level 2 and Level 3 support for Oracle Cloud HCM modules including Core HR, Talent Management, Compensation, Benefits, and Payroll
- Respond to and resolve user-reported incidents and service requests within established SLA timeframes
- Perform root cause analysis for recurring issues and implement permanent solutions to prevent future occurrences
- Coordinate with Oracle Support to escalate and resolve complex technical issues
- Manage and prioritize support tickets using the organization's ticketing system
- Document solutions in the knowledge base to enable self-service and reduce support volume
- Participate in on-call rotation to provide after-hours support during critical periods
- Monitor system performance and proactively identify potential issues before they impact users
- Conduct regular system health checks and performance assessments to identify optimization opportunities
- Analyze and refine business processes within Oracle Cloud HCM to reduce manual effort and eliminate workarounds introduced during implementation
- Configure and fine-tune approval workflows, notifications, and business rules based on end-user feedback
- Evaluate and remediate open configuration items, data quality issues, and cleanup activities carried over from go-live
- Review and optimize security roles, data roles, and role provisioning rules to align with least-privilege principles
- Support quarterly Oracle release cycles, including impact analysis, regression testing in test environments, and communication of new features to stakeholders
- Partner with integration teams to monitor HCM Extracts, HDL loads, and third-party interfaces for errors and performance bottlenecks
- Identify and recommend opportunities to leverage underutilized Oracle Cloud HCM functionality already licensed by the organization
- Maintain configuration workbooks and design documentation to reflect the current state of the environment
- Develop and maintain training materials including job aids, quick reference guides, recorded walkthroughs, and step-by-step process documentation
- Deliver instructor-led and virtual training sessions for HR staff, managers, and employees across all HCM modules
- Conduct office hours and floor-walking support during critical HR cycles such as open enrollment, performance reviews, and compensation planning
- Measure adoption through system usage metrics and identify populations requiring additional enablement
- Gather structured user feedback to inform the enhancement backlog and prioritize changes with the greatest impact
- Partner with HR business partners and change management resources to reinforce new processes and drive consistent system usage
- Maintain a self-service knowledge repository that reduces dependency on the support team over time
- Design, build, and maintain reports and dashboards using OTBI, BI Publisher, and HCM Extracts
- Translate business requirements from HR, Finance, and executive stakeholders into functional reporting specifications
- Develop operational and compliance reporting including headcount, turnover, EEO, ACA, and payroll reconciliation reporting
- Build and maintain analyses supporting workforce planning, compensation cycles, and talent decisions
- Validate report accuracy through data reconciliation against source systems and prior-state reporting
- Convert recurring ad hoc requests into scheduled, self-service reports where possible
- Document report inventory, data definitions, and refresh schedules
- Support data extracts required by downstream systems, auditors, and third-party vendors
Skills
- • Bachelor's degree in Human Resources, Information Systems, Business Administration, or equivalent practical experience
- • 4+ years of hands-on experience with Oracle Cloud HCM in a functional analyst, configuration, or support capacity
- • Demonstrated experience supporting at least one full-cycle Oracle Cloud HCM implementation through go-live and post-production stabilization
- • Strong functional configuration knowledge across two or more of the following: Core HR, Absence Management, Benefits, Compensation, Talent Management, Payroll, Recruiting (ORC)
- • Working knowledge of Oracle Cloud HCM security architecture, including roles, data security, and provisioning rules
- • Proficiency building reports in OTBI and BI Publisher
- • Experience with HDL, HSDL, and spreadsheet loaders for mass data updates
- • Familiarity with Oracle quarterly update cycles and associated regression testing practices
- • Experience working within a ticketing and SLA-driven support model
- • Excellent written and verbal communication skills with the ability to translate technical concepts for non-technical audiences
- • Strong analytical and problem-solving skills with attention to detail
- • Ability to manage competing priorities in a fast-paced post-go-live environment
- • Self-directed with the ability to work independently in a remote or hybrid setting
- • Collaborative approach with HR, IT, and business stakeholders
- • Customer-service orientation and patience when supporting frustrated end users
- • Location: Remote with occasional onsite presence as required by business needs
- • Standard business hours aligned to the client's primary time zone, with participation in an on-call rotation during critical periods
- • Candidates must be authorized to work in the United States without sponsorship
- • Oracle Cloud HCM certification in one or more modules
- • Experience developing and delivering end-user training to large or distributed populations
- • Exposure to Fast Formulas, Approval Rules (BPM), and personalization using HCM Design Studio
- • Experience with HCM Extracts and integrations to benefits carriers, payroll vendors, or downstream systems
- • Prior consulting or contract experience with the ability to ramp quickly in a new environment
- • Experience supporting a multi-state or multi-country employee population
Benefits
- Remote or hybrid work arrangement
- Remote work with occasional onsite presence as required by business needs
Company Overview