Note: The job is a remote job and is open to candidates in USA. Integrity Consulting is seeking a Senior Order Administrator to oversee customer orders from purchase order through fulfillment. The role manages order processing, resolves customer and sales order issues, coordinates with internal teams, supports audits and process improvements, and helps maintain timely customer service.
Responsibilities
- Responsible for completing all incoming orders successfully through delivery
- Resolve sales orders issues
- Process approved Credit and Debit request via SF repository
- Process Change Orders
- Point of contact for audits, which includes pulling necessary documentation from appropriate sources
- Collaborate closely with Order Fulfillment, Warehouse, and Purchasing teams in order to resolve issues and create service improvements
- Respond and resolve all customer complaints and inquiries in a timely manner
- Train on new processes
- Back-up other team members as needed
- Assist with entry of Global Business group orders
- Test SAP order changes to IT and Quality specifications
- Monitor all team boxes and ensure appropriate turnaround time
- Other duties as required and requested by Management or Manager
Skills
- High School Diploma required
- Minimum 3-5 years of relevant experience
- Microsoft Office
- Excellent communication skills
- Able to adapt to a high-pressure situation
- Knowledge of SAP SD and Salesforce.com processes and functionality
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
- Remote work
Company Overview