Note: The job is a remote job and is open to candidates in USA. Meta Platforms, Inc. is seeking a Content Strategist III to support product and feature launches. The role plans, creates, tests, localizes, and tracks support content—including Generative AI content—while coordinating cross-functional teams to ensure day-one readiness and meet launch timelines.
Responsibilities
- Plan for launch: Partner with cross functional teams to scope support content needs for upcoming feature and product launches, and build a content plan mapped to launch timelines
- Audit and identify gaps: Assess existing content against each launch, identify what is missing or needs updating, and prioritise the work required to be support-ready by go-live
- Write, edit, and improve: Create Help Center articles, chatbot content, and customer support responses grounded in content strategy — including content that powers Generative AI — ahead of launch
- Handle confidential, pre-launch content: Draft and stage content in draft mode for launches that cannot be published until go-live due to confidentiality
- Test and validate: Dogfood pre-launch features and the support chatbot to confirm content and responses are accurate before launch, iterating as needed
- Track readiness and flag risk: Manage content through the Launch Readiness master and child task process, surfacing risks to launch timelines early with clear, well-documented context
- Coordinate localization: Work with Localization to ensure launch content is ready across markets and within turnaround times
- Ensure day-one readiness: Make sure support content is live and accurate across all user entry points at launch
- Apply, maintain, and champion content standards and best practices across the team
- Manage multiple concurrent launches with close attention to detail, navigating tight and frequently shifting deadlines
- Raise feedback and process improvement recommendations with associated teams to continuously enhance launch readiness workflows and tooling
Skills
- Bachelor's degree in English, Communications, or a relevant field (or equivalent international qualification)
- 2+ years of experience in a technical writing or content strategy role
- 6+ months of experience writing content for Generative AI
- Demonstrated critical thinking and editorial judgment around complex, sensitive, and often confidential topics, with a track record of delivering content sets to fixed deadlines
- Proven ability to plan and write online help content and customer support responses for social media platforms and/or mobile apps
- Experience working to launch or go-live dates and coordinating with cross-functional partners to deliver on a shared timeline
- Experience with content management systems (CMS) and project management tools
- Content strategy skills - write, edit, and improve support content, including content for Generative AI
- Project management - prioritisation and coordinating content across multiple concurrent launches
- Proactive, detail-oriented, and comfortable working to fixed launch dates
- Previous experience working with Generative AI - MS, Google, etc. but open to any suitable profiles
- Experience preparing support or help content ahead of product or feature launches
- Project management experience, including navigating ambiguity and balancing competing priorities across multiple concurrent launches
- Experience partnering with Product, Product Ops, Localization, or Operations teams to deliver against a launch timeline
- Familiarity with data analysis, XML editing, and AI tools
- Experience preparing content for product or feature launches
- Familiarity with localization workflows and cross-functional coordination
Benefits
- Remote work arrangement
Company Overview
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