Note: The job is a remote job and is open to candidates in USA. CRC Benefits, an industry-leading provider of benefits services, is seeking a temporary Customer Service Representative to support its California team during its busiest period. The role provides customer service, handles customer inquiries and projects, maintains accurate information, and supports collaboration in a remote work environment.
Responsibilities
- Enter, update, and maintain customer information in company systems
- Contact customers via phone or email
- Respond to customer inquiries and resolve routine questions or concerns
- Maintain accurate records of customer interactions
- Work on projects as assigned
Skills
- English (Required)
- * HS Diploma or GED equivalent
- * Demonstrated professional verbal and written communication skills
- * Excellent attention to detail
- * 2+ years of customer service experience with outstanding retention skills
- * Microsoft Excel and Word skills
- * Strong data entry skills
Benefits
- Working from home with collaboration via video and screen sharing technology
- Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance
- Tax-advantaged savings accounts
- A 401(k) plan with company match
- Generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more
- Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan
Company Overview