Note: The job is a remote job and is open to candidates in USA. ICUC, part of dentsu, is a global social media solutions company seeking a Content Specialist. The role focuses on moderating and responding to client social media content, writing engaging posts, maintaining safe online communities, escalating issues and trends, and representing clients’ brand voices across flexible shifts.
Responsibilities
- Moderating and responding to comments across our clients' social channels using their unique brand voice
- Writing thoughtful, engaging content to spark conversations and drive engagement
- Ensuring online communities are safe, respectful, and aligned with client guidelines
- Escalating issues, insights, or trends to the internal team when needed
- Becoming a true extension of our clients’ brands - understanding their strategy, tone, and audience
Skills
- Please note that this role requires outdoor sports experience, or relevant knowledge. Without this, your application will not be considered
- We're looking for team members who are available to work a mix of the following shifts:
- * **Days:** 8AM–4PM North American Central Time
- * **Evenings:** 4PM–12AM North American Central Time
- * **Overnights:** 12AM–8AM North American Central Time
- This role requires flexibility to work a variety of shifts, including evenings and weekends
- * Strong written communication skills (spelling, grammar, clarity) in English with strong cultural awareness
- * Experience managing social platforms, specifically moderating and engaging
- * Ability to write for brands and adapt tone for different audiences
- * Familiarity with all major social platforms such as Facebook (account use may be required depending on client needs)
- * Ability to engage with a variety of content topics (e.g., tech, retail, food, hospitality, tourism, health, pharma)
- * Outdoor sports experience, or relevant knowledge
- * Strong organizational skills, reliability, and excellent customer service instincts
- * Access to reliable, high-speed internet suitable for remote work
Benefits
- 100% remote from day one - and always will be.
- U.S Content Specialists receive sick and safe time
- Flexible time off (paid time off like vacation)
- A range of benefits (medical, dental, vision, etc.)
- U.S employees need to work a minimum of 21 hours per week or more for benefits and flexible time off
Company Overview