Note: The job is a remote job and is open to candidates in USA. Team Red Dog is hiring a Content Quality Assurance Analyst for a client that is a global productivity and collaboration leader focused on AI-driven technology. The role develops and executes manual and automated tests, evaluates AI-generated content across Microsoft 365 and Copilot experiences, identifies quality issues, and provides data-driven recommendations to improve customer experiences.
Responsibilities
- Develop and execute comprehensive test plans for templates, prompt templates, AI-generated content, and Microsoft 365 experiences
- Perform manual and automated testing across Word, Excel, PowerPoint, Create, and Copilot experiences
- Validate functionality, usability, accessibility, design fidelity, formatting, and content quality
- Identify, reproduce, document, and track defects through resolution
- Evaluate AI-generated content against quality standards and acceptance criteria
- Assess content accuracy, relevance, usability, customer experience, and overall effectiveness
- Create and maintain test scripts, validation frameworks, test cases, and execution documentation
- Partner with cross-functional teams to improve automation opportunities and testing efficiency
- Analyze testing results and communicate findings through clear reports and recommendations
- Identify recurring quality trends and help improve content production processes
Skills
- 2–4 years of experience creating and executing test plans, test cases, validation frameworks, defect tracking, and QA documentation for content or software experiences
- Experience using Python, PowerShell, or similar scripting languages to support automated testing, validation workflows, and repeatable quality processes
- Experience testing Microsoft 365 applications or similar productivity platforms, with the ability to evaluate AI-generated content for accuracy, usability, formatting, accessibility, and customer experience
- Demonstrated ability to analyze testing results, communicate findings to stakeholders, identify trends, and provide actionable recommendations that improve content quality
- Bachelor's degree in Content Automation, Computer Science, Engineering, Information Systems, or a related field
- 2–4 years of experience in QA, content testing, usability testing, or quality assurance
- Experience developing test plans, test cases, and test reporting documentation
- Experience scripting with Python, PowerShell, or similar languages
- Strong understanding of QA methodologies, testing processes, and defect management
- Experience with Microsoft 365 products and productivity workflows
- Excellent analytical, problem-solving, written, and verbal communication skills
- Ability to synthesize testing data into clear recommendations for technical and business stakeholders
- Experience evaluating AI-generated or generative AI content is highly desirable
- Familiarity with design principles, content quality standards, accessibility, and user experience is a plus
- Candidates must be able to work Pacific Time business hours
- All applicants must be authorized to work in the U.S. without the need for sponsorship
- Experience with automation frameworks is preferred
Benefits
- Health insurance (medical, dental, vision, and life)
- Employer-matched 401K plan
- Paid time off
- Paid holidays
- Remote (U.S.)
Company Overview