Note: The job is a remote job and is open to candidates in USA. Kforce Inc is seeking a Content Audit and Content Optimization Consultant to evaluate and enhance the effectiveness of content across their digital member ecosystem. The role involves conducting a comprehensive audit of various digital experiences and delivering a data-informed roadmap for future content design and member engagement initiatives.
Responsibilities
- Conduct a comprehensive inventory and audit across:
- Public marketing website and product discovery pages
- Authenticated member portal experiences and mobile applications
- Account enrollment, onboarding journeys, and transactional flows
- Knowledge base, FAQ, and self-service support content
- HSA, investing, and financial wellness educational resources
- Lifecycle engagement communications (Email, SMS, push notifications)
- Marketplace product catalog and purchasing journeys
Skills
- 5+ years of experience in Content Strategy, UX Content Strategy, Information Architecture, or Digital Experience Optimization
- Demonstrated track record of leading large-scale, complex content audits for enterprise web applications or multi-channel digital products
- Deep expertise in content governance, taxonomy, information architecture, and digital accessibility standards
- Proven ability to translate analytics, behavioral data, and user insights into a structured optimization strategy
- Exceptional executive communication skills with the ability to summarize complex audit findings into clear, business-driven recommendations
- Prior experience in healthcare, fintech, health insurance, financial services, or heavily regulated industries
- Familiarity with healthcare consumer benefits (HSAs, FSAs, HRAs), financial wellness platforms, or digital marketplace/commerce flows
- Strong understanding of behavioral design, behavioral economics, and customer engagement principles
- Experience leveraging content inventory tools, CMS platforms, and analytics suites (e.g., Amplitude, Google Analytics, Heap)
- Familiarity with AI-assisted writing, audit, and content analysis tools
Benefits
- Comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees
- Salaried personnel receive paid time off
- Hourly employees are not eligible for paid time off unless required by law
- Hourly employees on a Service Contract Act project are eligible for paid sick leave
Company Overview
Company H1B Sponsorship