[Remote] Contact Center System Analyst -Five9

Note: The job is a remote job and is open to candidates in USA. Noblesoft Technologies is seeking a Contact Center Systems Analyst to support UMGC's cloud contact center technologies, with Five9 as the primary platform. The role administers, configures, supports, tests, documents, and continuously improves contact center systems while collaborating with Salesforce, CRM, IT, Service Center, and business stakeholders.

Responsibilities

• Administration, configuration, support, and continuous improvement of UMGC's cloud contact center technologies, with Five9 serving as the primary platform
• Day-to-day platform operations, user support, system configuration, testing, documentation, and incident management activities that help maintain reliable contact center services for business teams
• Work closely with Salesforce, CRM, IT, Service Center, and business stakeholders to support voice, SMS, dialer, IVR, and related contact center workflows
• Participate in technical discussions and enhancement projects
• Improve operational efficiency, support users, maintain documentation, and deliver quality solutions

Benefits

• Hybrid or remote work arrangement
• EST working hours

Company Overview

Noblesoft Technologies Inc, an Inc 500 company, is a custom software solutions provider with market presence in USA, Mexico, India and UK. It was founded in 2019, and is headquartered in Irving, Texas, USA, with a workforce of 51-200 employees. Its website is http://www.noblesoft.com.

Company H1B Sponsorship

Noblesoft Technologies has a track record of offering H1B sponsorships, with 6 in 2026, 22 in 2025, 12 in 2024, 53 in 2023, 3 in 2022. Please note that this does not guarantee sponsorship for this specific role.