Note: The job is a remote job and is open to candidates in USA. PatientPoint is hiring a Staff Platform Engineer to build and operate the cloud platform used to deliver patient- and provider-facing products safely and quickly. The role leads cross-system platform initiatives, sets technical direction, defines reliability practices, and mentors engineers while remaining hands-on.
Responsibilities
- Lead multi-quarter programs that span several systems, such as how cloud accounts, CI/CD, identity and artifact management fit together and trust each other
- Set technical direction for a large part of the platform through design documents and decision records, and build agreement across Engineering and Security
- Define reliability for the services the platform supports: service levels, alerting, and on-call design that routes problems to people who can fix them
- Sequence risky changes across interconnected systems so that fixing one doesn’t break another, including how reliability fixes from our SRE team reach production safely
- Identify what the team should work on next, and make the case with cost and risk
- Grow Senior engineers through design review and mentorship, and stay hands-on on the most critical changes
Skills
- 5+ years of professional experience in any of: software engineering, cloud or infrastructure engineering, systems or network administration, site reliability, DevOps, or platform engineering
- Deep, hands-on experience designing and operating production cloud infrastructure, containers and CI/CD (AWS, Kubernetes or similar), with infrastructure as code
- Experience leading a technical initiative that spanned multiple systems or teams, from proposal to completion
- Experience designing for reliability and security, such as access models, deployment safety, observability and incident response
- Influence across teams and with leadership, without formal authority
- Comfort with ambiguity: you turn it into a plan with milestones, and put numbers on the tradeoffs
- Clear technical writing: design documents and proposals that technical and non-technical readers can act on
- Experience designing Kubernetes platforms (EKS, GitOps) and multi-account AWS organizations, IAM and cross-account networking; Azure is a plus
- Experience securing CI/CD: federated identity, short-lived credentials, secrets management and software supply-chain controls
- Experience setting service level objectives and alerting strategy with New Relic, PagerDuty or similar tools
- Experience with build-versus-buy and vendor evaluations, including AI-assisted tooling for operational work, in a regulated environment such as healthcare (HIPAA, SOC 2)
- Bachelor's degree in computer science or a related field, or equivalent practical experience
Benefits
- Flexible time off to recharge (available to full-time team members)
- Hybrid work options (available to full-time team members)
- Mental and emotional wellness resources (available to full-time team members)
- A 401K plan (available to full-time team members)
Company Overview
Company H1B Sponsorship