Note: The job is a remote job and is open to candidates in USA. Veeva Systems is hiring a Consultant for its Site Solutions Professional Services team. The role implements SiteVault applications for clinical research sites, manages customer relationships and renewals, and shares customer feedback with the product team.
Responsibilities
- Lead the charge in implementing SiteVault eISF and CTMS, ensuring alignment with customer goals and sales expectations
- Understand customer goals and build strong relationships by regularly engaging with customer decision-makers
- Help support renewal efforts, engage with potential renewals, and guide them through the process
- Help create and maintain an automated onboarding experience for our customers using the free version of SiteVault, and provide light-touch support through HubSpot
- Lead year-end reviews to discuss progress, gather insights, and kickstart renewal conversations
- Provide valuable feedback to the product team, informing them of customer needs and industry trends
Skills
- 3+ years of experience in enterprise software implementation in the life sciences, healthcare, or relevant fields
- Customer-facing consulting experience delivering workshop material, developing meaningful customer relationships, and gathering requirements with business and system stakeholders
- Ability to act with speed to understand requirements, create corresponding solutions, and willingness to roll up your sleeves
- SaaS/cloud experience in the management of site CTMS or eISF systems
- Clinical research experience at a site
- Experience using HubSpot
Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO
- Company paid holidays
- Retirement programs
- 1% charitable giving program
- Flexible work arrangement: work from home or in the office
Company Overview
Company H1B Sponsorship