Note: The job is a remote job and is open to candidates in USA. ScienceLogic provides an AIOps platform that helps enterprises and service providers manage hybrid and multi-cloud IT environments through visibility, automation, AI, and analytics. The Professional Services Consultant serves as a technical consultant and subject matter expert, leading implementations, integrations, troubleshooting, customer consultations, and technical documentation for ScienceLogic solutions.
Responsibilities
- Serve as a trusted technical consultant and subject matter expert, providing guidance on the ScienceLogic product suite
- Lead hands-on installation, configuration, implementation, integration, and troubleshooting of ScienceLogic solutions
- Partner with customer technical and management teams to understand business and technical needs, resolve issues, and provide clear technical direction
- Act as the internal customer advocate by driving problem resolution and communicating product feedback and future needs
- Independently manage competing customer priorities, commitments, and project timelines while collaborating effectively with internal teams
- Create and maintain accurate project and technical documentation, including ticket activity and knowledge-base content
- Support customer IT, security, Authority to Operate (ATO), audit, and change-management processes while following Professional Services standards and best practices
- Deliver high-quality consulting services remotely and onsite as customer engagements require, with a consistent focus on professionalism and customer satisfaction
Skills
- • U.S. citizenship and at least six years of experience supporting Federal customers
- • Bachelor's degree in Computer Science, Engineering, or a related technical field
- • Strong enterprise infrastructure and systems administration experience across Windows and Unix/Linux environments, including at least two years of hands-on Linux experience
- • At least four years of experience supporting or implementing enterprise infrastructure monitoring, network management, or application performance solutions such as ScienceLogic/EM7, SolarWinds, IBM Netcool/Tivoli, Nagios, HP OpenView, or comparable platforms
- • At least two years of experience with SNMP, including MIB architecture, traps, and/or Syslog alert configuration
- • Experience with MySQL databases and scripting or automation using technologies such as PowerShell, Bash/Linux scripting, Python, or PHP
- • Knowledge of enterprise integration technologies, including WMI and XML/SOAP
- • Strong troubleshooting, customer-facing, written, and verbal communication skills, with the ability to work independently and collaboratively
- Experience integrating enterprise monitoring solutions with ServiceNow, PagerDuty, or other IT service management platforms
- An active Secret or Top Secret security clearance
Benefits
- Comprehensive medical, dental and vision plans.
- 401(k) plan with employer match.
- Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
- Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
- 5-year Service Milestone Sabbatical.
- Paid parental leave.
- Generous employee referral bonus program.
- Pet insurance.
- HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
- Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
- The opportunity to learn and develop from some of the best and brightest minds in the industry!
Company Overview