Note: The job is a remote job and is open to candidates in USA. Nationwide is seeking a Consultant, Enterprise Customer Information Management Advisor to lead the development and support of customer information capabilities. The role manages projects, defines business and information requirements, coordinates stakeholders, and delivers data solutions that improve customer experiences and support strategic business priorities.
Responsibilities
- Responsible for management of projects to deliver analytic and operational capabilities and solutions
- Leads the development of business processes and system functional, non-functional and information requirements
- Responsible for all business decisions for the project
- Coordinates the efforts of the Business Subject Matter Experts (SMEs), conducts the Business Alignment and Scoping sessions
- Ensures the strategic intent and stakeholder needs are documented and gains consensus on the business objectives, expectations and assumptions
- Conducts business implementation planning sessions
- Conducts post implementation checkpoint with business units to ensure best in class solutions are implemented
- Ensures appropriate communication/training regarding project status and project documentation is created
- Performs other duties as assigned
Skills
- Typically 5 or more years experience in data warehousing, statistical analysis and marketing/customer data models and queries
- Detailed experience with problem solving in a business environment; working with large customer and/or prospect databases; working with product, geographic, demographic data to identify trends and opportunities
- Expert knowledge in the theory and application of computer based analytical tools
- Advanced knowledge of PC based spreadsheet, business intelligence and database warehousing applications
- Capacity for the development, evaluation and utilization of state-of-the art techniques and methodologies on new application challenges
- Excellent problem solving, analytical, research and quantitative analysis skills
- Verbal and written communication skills for interaction with client, work teams, vendors and associates
- Proficiency in developing ad hoc queries using SQL
- Post graduate studies preferred
Benefits
- Medical, dental, and vision coverage
- Life insurance
- Short- and long-term disability coverage
- Paid time off, with newly hired associates receiving a minimum of 18 days paid time off each full calendar year, prorated quarterly based on hire date
- Nine paid holidays
- 8 hours of Lifetime paid time off
- 8 hours of Unity Day paid time off
- 401(k) with company match
- Company-paid pension plan
- Business casual attire
- Hybrid working arrangement with a few days per week in the Columbus, OH office
- Remote work arrangements considered for candidates located outside the Columbus area
Company Overview