Note: The job is a remote job and is open to candidates in USA. Granicus is a GovTech company that provides cloud-based digital solutions to help governments connect with residents and improve public-sector services. The Consultant will develop and deliver multichannel digital communications programs, including email, SMS, social media, and website content, while using data to optimize campaigns. The role also advises clients, coordinates cross-functional teams and contractors, and supports large-scale government initiatives.
Responsibilities
- Deliver complex and comprehensive multichannel digital programs for public sector clients. Execute across Granicus’ evolving suite of digital products, with a heavy focus on delivery across email, social media, SMS, and websites
- Partners with multi-disciplinary teams to launch and manage multichannel programs focused on audience capture, engagement and nurturing
- Develop content for clients’ various email, SMS, social media and web-based campaigns, with an eye toward acquisition of new audiences and creating pathways for engagement
- Translate strategy into action through written content, formatting ideas, or A/B testing for email and SMS, or writing posts, developing creative content, brand monitoring, and follower/community management on social media
- Provide expertise as a trusted adviser to clients, coordinate with them to ensure editorial accuracy and standards of quality are met. Closely collaborate with internal team members and contractors
- Collaborate with internal campaign and design teams, as well as freelance contractors, to create multimedia content for social media platforms, including videos, graphics, and audiograms
- Act as a primary client feedback conduit to GXG leadership and maintain proactive approaches to executing client initiatives, anticipating client needs and keenly guiding decisions based on data and best practices
- Continuously demonstrate a polished, professional relationship with colleagues and clients by being organized, prepared and proactive. Have an authentic and polished presence at all times
- Support and consult Federal/State/Local Sales and Customer Success Consultant teams in endeavors to pursue Granicus Experience Group opportunities
- Occasionally represent the Granicus Experience Group in speaking roles, panel participation, webinars, workshops and client outreach, as well as attend and participate in industry conferences and workshops throughout the U.S. as needed
- Become an expert on Granicus products and future product development by keeping abreast of new and upcoming enhancements to our platform
- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program
- Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies
Skills
- Strong written, verbal and presentation skills, with a passion for creative content development and delivery in a heavy client-facing capacity
- Strategic creative mind with the ability to exercise independence, autonomy, and sound judgment in making program and content decisions. Skillfully enlist internal stakeholders to help navigate client relationships
- Strong portfolio demonstrating delivery across email, SMS, social and web. Experienced in the best practices of A/B testing, using data to inspire content, and engagement-driving efforts
- Understand and use digital tools, technologies and trends, then leverage those for client success
- Ability to be flexible in a changing work environment and to work well under pressure
- Consistently manage, perform and scope against simultaneous projects in a fast-paced environment
- Experience and/or enthusiasm for working with government. Passionate about public service, citizen engagement and all things digital
- Thrive in a fast-paced environment while demonstrating strong personal initiative and on-time delivery of project tasks and deliverables
- Maintain awareness and understanding of government news, as well as digital communications and industry developments that apply to the position and responsibilities
- Be hungry and passionate, have a collaborative spirit and be committed to making a difference with communications and collaboration
- This role will require up to 15% travel to customer sites. GXG team members are expected to be available for in-person meetings with federal, state, and local customers as needed. This includes travel to customer locations to support relationship development, project execution, and strategic initiatives
- 5+ years of digital consulting or digital program management, preferably in a digital/social media company serving government or at a government agency
- Be proficient in digital-communications tools, and preferably the Granicus family of products, ranging from email marketing, online collaboration, website content management systems, online forms, and social networks to the next new thing
Benefits
- Flexible Time Off – Take the time you need to rest, recharge, and live your life.
- Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
- Work From Home Reimbursement – Support a productive home office environment.
- Multiple Health Plan Options – Including a 100% employer-paid plan.
- Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
- Fitness Reimbursement Program – Stay active, your way.
- On-Demand Mental Health Support – Access to Headspace and other wellness tools.
- Paid Parental Leave – For both birthing and non-birthing parents.
- Traditional & Roth 401(k) – With a generous company match.
- Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.
- Online Learning Platforms – Fuel your professional development.
- Bonuses
- Remote-first work environment
Company Overview