Note: The job is a remote job and is open to candidates in USA. Abacus Service Corporation is seeking a Connectivity Operations Analyst to support its PSBU Digital Solution business development team and enhance fleet connectivity for its global PrevenTech customer base. The role focuses on identifying and resolving connectivity issues, monitoring fleet communication health, conducting root cause analysis, supporting customer onboarding, and driving operational and process improvements.
Responsibilities
- Investigate communication failures to determine root causes
- Differentiate issues across hardware, firmware, network, and more
- Collaborate with cross-functional teams for issue resolution
- Track and report on fleet communication health
- Monitor fleet connectivity and identify non-communicating devices
- Analyze trends and validate communication statuses
- Prioritize issues based on impact and business needs
- Provide executive summaries on connectivity risks
- Recommend process improvements and support troubleshooting standardization
- Identify automation opportunities for monitoring and reporting
- Contribute feedback for product improvements
- Assist with customer onboarding and operational readiness
- Support operational projects and process improvements
- Provide support for strategic and cross-functional initiatives
Skills
- Experience in connectivity operations or a related field
- Strong analytical and problem-solving skills
- Proven ability to collaborate with cross-functional teams
- Excellent communication skills
- Experience with telematics devices and cloud infrastructure
- Background in customer success or operational support
Benefits
- Remote work flexibility
- Contractor position available up to Dec 2027, with the possibility of extension
Company Overview
Company H1B Sponsorship