Note: The job is a remote job and is open to candidates in USA. GEICO is a leading auto insurer in the United States, known for its commitment to quality service and innovation. The role of Commercial Quality Assurance / Technical Analyst involves developing quality assurance criteria, monitoring compliance across commercial auto lines, and conducting analyses to support regulatory quality reviews.
Responsibilities
- DEVELOPS quality assurance criteria in conjunction with stakeholders, that supports claims process
- REVIEWS and MONITORS quality assurance reviews across all commercial/ business auto lines to ensure compliance with applicable regulatory requirements, internal policies, and quality standards
- CONDUCTS complex analyses of processes, documentation, and controls; SUPPORTS state requested regulatory quality reviews; and works in a solution-oriented manner to identify and support effective resolutions
Skills
- Must be able to, with or without accommodation, perform the essential functions which include, but are not limited to seeing, hearing, typing and speaking
- Must attain and maintain the required licenses issued by state insurance departments
- Must be able to work both independently and in a team environment
- Must be able to multi-task
- Must be able to learn and apply large amounts of technical and procedural information
- Must be able to communicate effectively verbally and in writing
- 3+ years of commercial auto casualty OR cargo OR hazmat claims experience. Previous claim handling experience acceptable if now in a analyst role
- Exposure across multiple claim types preferred
Benefits
- Personalized development programs, mentorship, and certification assistance.
- Inclusive and collaborative culture rooted in shared success.
- Competitive pay, benefits, and flexibility to support your well-being and future.
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