Note: The job is a remote job and is open to candidates in USA. Optum Insight improves the flow of health data and information to create a more connected healthcare system. The Account Manager Client Services role manages strategic relationships with healthcare providers, payers, and vendors, ensuring smooth electronic data interchange transactions, effective onboarding, and resolution of technical and operational issues. The role also develops partnership strategies, monitors performance, analyzes market trends, and coordinates with cross-functional teams.
Responsibilities
- Develop and maintain solid relationships with healthcare providers, payers, and third-party vendors to facilitate seamless data exchange
- Develop and execute partnership strategies to maximize the value of partnerships and drive mutual success
- Negotiate and structure partnership agreements, ensuring alignment with organizational goals and objectives
- Serve as the primary point of contact for all partner relationships, ensuring ongoing communication, satisfaction, and alignment of interests
- Regularly meet with partners to assess the health of the partnership, gather feedback, and identify areas for improvement
- Monitor partnership performance, track key performance indicators (KPIs), and implement actions to enhance outcomes
- Work closely with internal teams, including sales, marketing, product development, and customer service, to ensure alignment on strategic initiatives and deliverables
- Collaborate with business leaders to align partner strategies with the organization's overall business goals and objectives
- Support internal teams with partner-specific knowledge, industry insights, and market intelligence to foster effective decision-making
- Stay up-to-date with industry trends, emerging technologies, and regulatory changes in healthcare to provide informed advice to partners
- Conduct competitive analysis to identify new opportunities for partnerships and growth within the healthcare space
- Proactively identify and resolve issues or challenges that may arise within partner relationships, working quickly to address concerns and maintain solid, trust-based partnerships
- Escalate critical issues when necessary and ensure that they are resolved in a timely manner
- Prepare and deliver regular reports on partnership performance, including key metrics, growth opportunities, and outcomes to senior management
- Ensure effective tracking of partnership milestones and deadlines, providing visibility on progress
Skills
- • 5+ years of experience in healthcare management, strategic partnerships, or business development, with a proven track record of managing complex healthcare relationships
- • Proven solid understanding of the healthcare ecosystem, including providers, payers, technology, and regulatory aspects
- • Proven excellent communication, negotiation, and interpersonal skills
- • Ability to think strategically and work collaboratively across various teams
- • Experience in managing large, multi-stakeholder projects and partnerships
- • Proven solid problem-solving skills and ability to manage conflict effectively
- • Ability to analyze data, generate reports, and drive process improvements
- • Ability to travel 10%
- • Experience in healthcare, IT, digital health, or value-based care
- • Familiarity with healthcare regulations, compliance, and standards such as HIPAA
- • Knowledge of CRM software, project management tools, and other partnership management platforms
- • Experience with healthcare clearinghouses, TPAs, or claim processing systems
- • Knowledge of claim adjudication workflows and payer-provider interactions
- • Project management experience in a healthcare IT environment
- • Solid interpersonal skills, including verbal and non-verbal communication skills, active listening skills and the ability to work with others towards a common goal
- • Understands how businesses operate, how they create strategies and how to manage a business' operation effectively
- • Ability to analyze data, company expectations and goals and other factors that contribute to the partnership. This requires solid analytical and critical thinking skills to translate complex data into viable insights
- • Understands the market each business operates in, how to market to the target audience and have advanced knowledge of modern marketing tactics
- • Solid organizational skills, being able to organize information, strategic insights, documents and time to do their job effectively
Benefits
- Flexibility to work remotely from anywhere within the U.S.
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (all benefits are subject to eligibility requirements)
- Development for other roles you may be interested in
Company Overview
Company H1B Sponsorship