Note: The job is a remote job and is open to candidates in USA. Sovereign Insurance Group is seeking a Commercial Lines Assistant Account Manager to assist in the day-to-day servicing of commercial lines clients. The role involves supporting Account Managers by handling processing and maintaining exceptional customer relations with clients, insurance companies, and third parties.
Responsibilities
- Prepare submission material on all renewal accounts that need remarketing
- Track expiration listing and independently initiate renewal process with both the carrier and client
- Prepare renewal applications for client completion via our third-party application platform, manage communication with the client throughout the process of completion
- Manage carrier and insured communications throughout renewal process
- Initiate endorsement requests in operating system and submit to carriers
- Handle questions, research and resolve problems
- Interact with carriers and internal/external customers to ensure delivery of exceptional Customer service and adherence to policies and procedures
- Follow up on receipt of loss runs and loss run recommendations, interpreting reports and explaining to insured as needed
- Conduct negotiations with underwriters regarding policy premiums
- Engage with underwriters to clarify or challenge information that is incomplete or inconsistent with established knowledge and coverage requirements
- Prepare executive summaries and various renewal documents for presentation to clients
- Work in a team environment on a specified book of business
- Perform other duties as may be required or assigned
Skills
- Bachelor's degree in a business-related program or equivalent experience in the insurance industry
- A valid resident Property & Casualty insurance license is required
- Proficiency in the use of Microsoft Office Suite
- Knowledge of, or the ability to learn, AMS360 and ImageRight
- Proactive and eager to gain expertise, market knowledge, and drive to deliver exceptional service
- Knowledge of insurance regulations, industry standards, and compliance best practices
- Ability to multitask and juggle several responsibilities simultaneously while meeting deadlines
- Strong written and verbal communication skills
- Excellent organizational skills and attention to detail
- Ability to work in a team environment, with a positive attitude, and willingness to help others
- Able to work under pressure and time constraints in a fast paced environment
- Proven experience in commercial lines property & casualty account servicing preferred
Benefits
- Health insurance, vision, dental, life insurance, and more. This includes an employer-sponsored HSA, paid coverage for employees, and cost-sharing for families.
- 401K with employer matching.
- PTO and paid holidays to support work-life balance. PTO is based on experience and is expected to increase over time.
- A casual office environment with a dedicated and professional team.
- Hybrid opportunities in Berwyn, PA.
- Remote opportunities in DE, FL, LA, NJ, PA, SC, TX
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