Note: The job is a remote job and is open to candidates in USA. OutSystems is a leading AI Development Platform for enterprises, seeking a Manager for their Expert Services team to lead a group of Technical Leads and Software Developers. The role involves driving team performance, managing customer relationships, and contributing to technical deliveries on the OutSystems platform.
Responsibilities
- Lead, mentor, and develop a team of Technical Leads and Software Developers — driving performance, professional growth, and a culture of technical excellence
- Own performance management for your team, including goal setting, performance reviews, career development planning, and contributing to hiring decisions
- Serve as the senior technical contributor on customer projects: hands-on in design, development, and code reviews, and accountable for the overall technical quality of the solution, including Agentic AI solutions
- Define and own the technical vision and solution architecture for customer deliveries — designing innovative, enterprise-scalable solutions that leverage OutSystems, Agentic AI, and complementary technologies to solve complex business challenges
- Act as a trusted advisor to enterprise customers — managing executive-level relationships, navigating ambiguity, and communicating complex technical concepts to both technical and non-technical audiences
- Collaborate closely with Engagement Managers, Solution Delivery Managers, and customer stakeholders to translate business requirements into actionable delivery plans, resolving impediments and dependencies along the way
- Contribute to the growth of the Professional Services practice through technical thought leadership — documentation, reusable components, playbooks, blog posts, and speaking engagements
Skills
- BS/BA in Computer Science or a related field
- 10+ years of software development experience
- 5+ years in a leadership or management role overseeing a team of technical professionals, including experience with performance management and career development
- Strong experience in web or mobile application development, solution design, and architecture patterns, with proficiency in .NET, SQL, RESTful APIs, and JavaScript — preferably using Agile methodologies
- Excellent leadership, communication, and interpersonal skills with a demonstrated ability to motivate and develop a team
- Strong consulting and customer-facing skills, with the ability to build trusted relationships with enterprise stakeholders and translate business needs into technical direction
- Proven ability to manage technical delivery across multiple teams, time zones, and concurrent engagements
- Strategic thinker who can leverage technology to advance customer business objectives
- Willingness to travel as needed to support customer engagements
- OutSystems development experience and certifications are a strong plus
- Experience in designing, building, and deploying custom AI solutions to production is a strong plus
Benefits
- Professional Development Fund
- Internal Mobility Program
Company Overview
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