Note: The job is a remote job and is open to candidates in USA. Genovaire Travel Group is hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.
Responsibilities
- Provide assistance through email, chat, and phone communication
- Help with itinerary changes, updates, and general travel questions
- Provide destination and travel guideline information
- Follow up with travelers before departure
- Resolve concerns while maintaining a positive customer experience
Skills
- Provide assistance through email, chat, and phone communication
- Help with itinerary changes, updates, and general travel questions
- Provide destination and travel guideline information
- Follow up with travelers before departure
- Resolve concerns while maintaining a positive customer experience
- Friendly and professional communication style
- Reliable and organized
- Comfortable using online tools and learning new systems
- Interest in travel and client satisfaction
- Customer support experience preferred
Benefits
- Remote work flexibility
- Training provided
- Ongoing team support
- Professional development opportunities
- Access to travel-related perks
Company Overview