Note: The job is a remote job and is open to candidates in USA. 24 Hour Fitness is hiring a Club Operations Project Manager to plan, lead, and deliver high-priority operations projects across its clubs, markets, and enterprise. The role coordinates cross-functional teams, manages project execution, and leads change management to support adoption and sustained implementation.
Responsibilities
- Lead the end-to-end planning and execution of high-priority, cross-functional operations projects, from intake and scoping through launch, adoption, and stabilization
- Build integrated project plans that define scope, milestones, workstreams, owners, dependencies, risks, success measures, and decision points
- Apply formal project management methods to manage multiple, parallel projects, keeping work on schedule, within budget, and focused on agreed business outcomes
- Lead change management for every project, assessing the impact on clubs, team members, and members and building the stakeholder, communication, training, and adoption plans needed for change to stick
- Partner with field leaders, including Regional Vice Presidents, District Managers, General Managers, and Department Heads, to understand operational realities and build field input into project design and rollout
- Coordinate with Operations, Fitness, Sales, Marketing, Human Resources, Finance, Technology, Legal, Real Estate, and other partners to drive execution while workstream owners stay accountable for their deliverables
- Run consistent project rhythms, including kickoffs, status meetings, milestone reviews, decision and action logs, risk escalation, and executive updates
- Identify gaps, dependencies, and operational risks early, recommend solutions, and escalate unresolved decisions or resource conflicts to the executive sponsor
- Plan and execute operational pilots, including site selection, readiness requirements, success measures, and recommendations for broader rollout
- Coordinate readiness for initiatives such as new club openings, closures, remodels, acquisitions and integrations, new programs and services, technology implementations, and process or policy changes
- Establish launch-readiness criteria, confirm communications, training, systems, staffing, policies, and field support are in place before launch, and facilitate go/no-go decisions
- Produce clear, professional project communications for field teams, corporate partners, and senior leadership, and provide executive-level visibility into status, key decisions, risks, and support needs
- Track adoption and results after launch, conduct post-project reviews, and confirm a clean handoff to the ongoing business owner
- Develop repeatable playbooks, tools, and templates that strengthen project and change management practices across the organization
- Perform other duties as assigned
Skills
- Proven ability to manage multiple, parallel projects using formal project planning techniques and tools
- Demonstrated change management capability, including stakeholder assessment, communication planning, training, and driving adoption
- Ability to translate broad business objectives into structured, actionable project plans
- Ability to influence and drive accountability across teams without direct reporting relationships
- Strong business judgment with the ability to anticipate operational risks and dependencies
- Excellent written, verbal, facilitation, and executive communication skills
- Strong organizational skills and attention to detail, with the ability to meet concurrent deadlines in a fast-paced environment
- Ability to build effective working relationships with all levels of the organization, including club and above-club leadership
- Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams) and project management and collaboration tools
- Bachelor's degree in Business, Operations, Project Management, or a related field, or an equivalent combination of education and experience
- 3+ years of dedicated project management experience in a fitness, retail, restaurant, or other multi-unit, consumer-facing environment
- Demonstrated experience leading projects that required significant change management
- Understanding of club operations, processes, and procedures
- Experience with club or store openings, remodels, pilots, new program launches, or integrations
- Ability to work collaboratively and independently, be flexible, and handle multiple priorities
- Project Management Professional (PMP) or other Project Management Institute (PMI) certification
- Change management certification or training (e.g., Prosci, ACMP)
- 5+ years of project management experience in a complex, multi-unit business environment
Benefits
- Paid time off
- Medical and dental coverage
- 401k with match for qualifying positions
- Free gym membership
- Discounts on products and personal training
- Employee Resource Groups with opportunities to participate in community events in person and virtually
Company Overview
Company H1B Sponsorship