Note: The job is a remote job and is open to candidates in USA. eTeam is seeking a highly skilled Cloud Support Engineer III for COX Communications. The role involves managing customer environments, troubleshooting technical issues, and providing support for cloud-based infrastructure solutions.
Responsibilities
- Maintain and support multiple customer environments
- Manage and prioritize support case backlog based on internal policies
- Identify and resolve high-priority production issues
- Deliver excellent customer support through phone and email communication
- Collaborate with cross-functional teams to troubleshoot and resolve technical issues
- Act as an escalation point for Level I & II Engineers and NOC teams
- Perform deep technical troubleshooting and provide complete issue resolution
- Review customer environments proactively to prevent major incidents
- Support onboarding activities and critical customer accounts
- Participate in on-call rotation and weekend support as needed
- Create and maintain technical documentation and knowledge base articles
- Mentor and train junior engineers and support staff
- Participate in technical reviews and customer environment transitions
- Assist in interviewing and onboarding new team members
Skills
- 4–6 years of experience in Cloud Support or Infrastructure Engineering
- Strong hands-on experience with AWS Cloud
- Experience with automation tools and scripting such as Python and Terraform
- Excellent troubleshooting and incident management skills
- Experience supporting enterprise production environments
- Strong communication and customer-facing skills
- Experience with OCI (Oracle Cloud Infrastructure)
- Exposure to HashiCorp tools and CyberArk development/integration
- Knowledge of virtualization and cloud infrastructure technologies
- Experience in escalation management and technical leadership roles
Benefits
- W2 option
Company Overview