On-Call Transit Assistant
Cold Lake Bus Lines offers and opportunity that is always exciting and varied day to day.
The On-Call Transit Assistant role is a hands-on position that requires a strong knowledge of the transportation industry and the area surrounding Cold Lake.
This is a remote position - work from home (must be in Cold Lake).
This role involves radio monitoring of the Transit System during specified hours.
- Monday to Friday: 5:00 pm – 10:00 pm
- Saturday: Operating hours are 8:30 am to 9:30 pm; exact shift will vary
Principal Duties and Responsibilities:
- Monitor Transit operations in evenings and Saturdays and escalate any concerns immediately to the Transit Supervisor and Operations Manager
- Assist the Transit Supervisor in delegating responsibilities to Transit Operators; scheduling monthly hours
- Assist the Transit Supervisor in ensuring the routes are covered in an efficient and fair manner
- Ensure that drivers and staff are treated in a fair and consistent manner using the guidelines and rules set down in the Driver’s Handbook
- Meet monthly with the Transit Drivers to discuss issues
- Assist in answering public and driver inquiries and finding solutions to concerns
- Inform Training & Development of open routes and monitor progression of new trainees
- Liaise with customer
- Respond to potential on call situations in transit unit movement or covering transit routes and support other operation needs where needed
Requirements:
- Previous transit or transportation industry experience preferred
- Excellent communication skills with the ability to interact professionally while exhibiting confidentiality and diplomacy
- HOS and auditing experience considered and asset
- Expertise in organizational planning and problem-solving
- Knowledge of WCB and Occupational Health and Safety regulations
- Computer proficient in Microsoft Excel, Word an Outlook
- Team player
Previous transit or transportation experience preferred; excellent communication; organizational planning; knowledge of WCB and OH&S regulations; computer proficiency in Microsoft Excel, Word, and Outlook.
Key Responsibilities
- monitoring transit operations
- scheduling drivers
- answering inquiries
Skills & Tools
Microsoft Excel, Microsoft Word, Microsoft Outlook
Job Details
- Category: Customer Service
- Seniority: No Prior Experience Required
- Commitment: Part Time
- Workplace: Remote — Cold Lake, Alberta, Canada
- Salary: CAD 41,600 – 41,600 / year
- Languages: English
About Cold Lake Bus Lines
A transit service provider offering bus operations and route management. — Industry: Transportation and Logistics