Note: The job is a remote job and is open to candidates in USA. Seemplicity is redefining the future of cybersecurity with its innovative Agentic Exposure Action Platform. The Customer Services Engineer will be responsible for ensuring that customers maximize their use of the Seemplicity platform, managing relationships, and troubleshooting deployments.
Responsibilities
- Overall responsibility for the customer experience
- Manage the ongoing relationship with the technical resources on the customer side
- Assist customers in deploying the Seemplicity platform
- Monitor and troubleshoot customer deployments to identify discrepancies and work with product and R&D to resolve them quickly
- Collect and manage the deployment status for each customer, including feature requests, bugs, and project plans
- Continually communicate with Product and Marketing about customer requirements and use cases that can be improved/used in a larger audience
Skills
- 3-5 years of experience in customer-facing technical roles (support - Tier 3, professional services, consultancy, etc.)
- Excellent technical skills - ability to troubleshoot and identify problems in dynamic technology environments
- Knowledge of cloud environments
- Understanding and implementing cybersecurity tools (e.g., Wiz, Orca, Rapid7, Qualys)
- Experience with configuring and managing enterprise applications
- Project management capabilities - organize and maintain the status and action items for each customer
- Ability to work in ever-changing environments and priorities
- Knowledge of Python and/or SQL
- Perfect communication skills
- Super fast learner
- Team player
- CAN DO attitude and problem-solving skills
Company Overview