Note: The job is a remote job and is open to candidates in USA. Adapture is seeking a Cloud Administrator to troubleshoot a wide range of customer support issues, including backups, patching, and server management. The role involves managing client support tickets, resolving IT application issues, and performing various administrative tasks.
Responsibilities
- Manage client support tickets through to their successful resolution
- Troubleshoot and remediate enterprise level IT application issues (backups, DR, security, patching, etc.)
- Perform administrative tasks at the operating system, application, and hypervisor level
- Monitor network events, perform daily walk-throughs, participate in after hour maintenances and major incidents
- Deliver exceptional experiences to clients in every interaction
- Perform other duties as required to help the operations team achieve its objectives
Skills
- Experience in an enterprise or managed services level technology role
- 5+ years' experience in VMware, vSphere, hybrid and/or public clouds
- Foundational knowledge of Windows, VMware, Active Directory, enterprise server environments, and networking
- Basic VMware vSphere virtualization with related storage and networking technology (vSAN, virtual networking)
- Operating system and application installation/configuration
- Basic knowledge of Windows Server operating systems
- Basic understanding of public, private and hybrid cloud environments
- Ability to work flexible hours for emergencies, and participate in on call rotation schedule
- Bachelor's degree in Computer Science, Information Technology, or equivalent work experience and/or certifications
- VMware VCP-DV/NV
- CCNA
- NSE4
- Technology related certifications and education are a plus
- VMWare VCP
- Veeam VMCE
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